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Change Healthcare Cyberattack Impact on MHS Pharmacy Operations. Read the statement to learn more. 

TRICARE Waives Primary Care Manager Referrals for Guam and Northern Mariana Islands due to Typhoon Mawar

Image of DHA Media Advisory. Defense Health Agency Media Advisory

FALLS CHURCH, Virginia – The Defense Health Agency (DHA) today announced that a Primary Care Manager (PCM) Referral Waiver is in place for all TRICARE Prime Overseas and TRICARE Prime Remote Overseas enrolled beneficiaries seeking/receiving care in Guam and the Northern Mariana Islands due to the impacts of Typhoon Mawar.

To ensure that Active Duty Service Members (ADSMs) and command-sponsored Active Duty Family Members (ADFMs) continue to have access to health care services in these locations, a PCM referral will NOT be required from the beneficiary’s enrolled Military Treatment Facility (MTF) or TRICARE Overseas Program (TOP) Network Providers for medically necessary care.

This PCM Referral Waiver will remain in place until it has been determined that it is no longer necessary.

Impacted beneficiaries should contact the TOP Regional Call Center directly to coordinate health care needs. International SOS is available to assist 24/7/365.

When contacting the TOP Regional Call Center, listen carefully to the prompts for the option that best serves you.

Please use the phone numbers below if dialing from Guam or the Northern Mariana Islands directly:

phone numbers for Guam and Northern Mariana Islands

 

For additional toll-free country-specific contact information, visit www.tricare-overseas.com/contact-us.

To access International SOS’ Provider Search Tool, visit www.tricare-overseas.com/beneficiaries/resources/provider-search. Beneficiaries are also reminded to download and register on the MyCare Overseas™ App for assistance. Visit www.tricare-overseas.com/beneficiaries/resources/beneficiary-app for more information. Beneficiaries are advised to visit https://newsroom.tricare.mil/Disaster for updates.

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Defense Health Agency

The Defense Health Agency provides health services to approximately 9.6 million beneficiaries, including uniformed service members, military retirees, and their families. The DHA operates one of the nation’s largest health plans, the TRICARE Health Plan, and manages a global network of more than 700 military hospitals, clinics, and dental facilities.

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Last Updated: July 11, 2023
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