If you live within 50 miles of a military hospital or clinic, Defense Health Agency, Great Lakes can only assist with emergent/urgent care ONLY while you are on orders under 30 days. Any care after the orders ends falls under the jurisdiction of the military hospital or clinic.

Military hospitals and clinics are mandated by law to assist and render care to members within catchment of their facility. Ensure you give your approved Line of Duty to the Patient Administrator within the facility. Please refer to HA POLICY: 11-005 for more information.

Speak with Patient Administrator/Referral Management at the military hospital or clinic. They should refer you out to a civilian provider.

Contact the Beneficiary Counseling and Assistance Coordinator for assistance. To find the closest Beneficiary Counseling and Assistance Coordinator to you, click on link https://tricare.mil/bcacdcao. If the Beneficiary Counseling and Assistance Coordinator is not on the site, call the military hospital or clinic directly for the information.

• If you reside in the TRICARE East Region, register for the Humana Military beneficiary self-service portal at: https://infocenter.humana-military.com/beneficiary/service/Registration/Registration
• If you reside in the TRICARE West Region, go to the Health Net portal at: https://www.tricare-west.com/content/hnfs/home/tw/bene/res/beneficiary-education-materials.html 

If you have questions or need more information about these portals, please contact your regional contractor. 

Unit representatives may also sign up for access to the government portal at the web address above. Claims can only be paid if you have eligibility/Line of Duty on file AND claims have been sent to the regional contractor.

Tips

• Register to track claims and authorizations.
• East: https://www.humanamilitary.com/provider/
• West: https://www.tricare-west.com/content/hnfs/home/tw/prov.html
Make sure your unit has submitted your eligibility/LOD paperwork.
• Save your Explanation of Benefits, it is a receipt as proof of payment.
• Make sure your Defense Enrollment Eligibility Reporting System record is up-to-date.