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Military Health System

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Virtual Health: Technical Guidance

Technical Guidance


What kind of equipment do I need to have a virtual health visit?


All you need is your phone, smartphone, tablet, or computer depending on the type of virtual visit. For a virtual video visit using a computer, you will need to ensure that your computer has video capability or that you have a web camera attached. Many people also prefer to use a headset for privacy.  


I'm not good with technology. Is virtual health right for me?


Absolutely! Patients of all ages and different experience levels with technology use virtual health to complete medical appointments. Virtual health visits can be as simple as receiving a phone call or as easy as using a mobile app like FaceTime or Skype.


What should I do if I'm having technical problems?


Confirm your provider has your phone number at the start of an appointment. If a technical problem occurs, your provider will contact you by phone to complete your visit. 

Last Updated: July 11, 2023
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