Skip to main content

Military Health System

New MHS Video Connect increases convenient access to care for patients

Image of Air Force Lt. Col. John A. DaLomba. Air Force Lt. Col. John A. DaLomba discusses the new MHS Video Connect and what it means for the MHS. (Photo by: Connected Health)

Recommended Content:

Health Care Technology | Health Care Administration & Operations | MHS Video Connect | Military Hospitals and Clinics

The following article is a first-person account by Air Force Lt. Col. John A. DaLomba, MHS GENESIS Patient Portal and MHS Video Connect solution owner at the Defense Health Agency Health Informatics Branch.

Patient empowerment and active engagement are paramount to improve health care.

The Military Health System's new MHS Video Connect allows patients to meet with their military health provider virtually through live video on any internet-connected device.

MHS Video Connect is an important step forward in providing virtual health capabilities that improve health outcomes and support military readiness. It's convenient, it's secure, and it's easy to use.

Most patients already have the devices to connect with their provider or care team and receive the care they need – without leaving their home or office. This makes virtual appointments easy to schedule and conduct. Additionally, MHS Video Connect helps reduce the time and costs related to medical treatment and travel while improving the efficiency and effectiveness of virtual health.

Open to all active-duty service members, their families, and retirees enrolled in a military medical treatment facility (MTF), this new web-based virtual health platform provides real-time access to care from almost anywhere and works with existing MHS medical processes and electronic health records. All continental United States-based hospitals and clinics expected to have this capability by the end of 2021.

Convenient and Secure

Making an appointment in MHS Video Connect is simple.

Patients can use the tools they currently use contact their assigned MTF's scheduling office or, depending on their facility, do it themselves online. Providers and their staffs must schedule the appointment through the Video Care Manager module of MHS Video Connect as well.

MHS Video Connect
"MHS Video Connect provides real-time access to care from almost anywhere." (Photo by Connected Health)

By clicking a link in a confirmation email that is sent the day the appointment was scheduled, patients can meet with their provider and care team in a secure private video treatment room unique to each appointment. Both patients and providers can add up to five guests to their appointments. This enables family members, loved ones, and medical specialists to be directly involved in supporting the patient and their treatment plan, all through a high-quality video connection.

In the Department of Defense, we have to balance convenience and ease of use with cybersecurity, which is essential to protecting our nation and those who serve it. MHS Video Connect is designed specifically for secure communications for military health care, as opposed to commercial teleconferencing or video teleconferencing platforms made for more general use.

The platform is a modified version of the Department of Veterans Affairs' video virtual health solution - VA Video Connect. We have incorporated additional cybersecurity features and vetting so patients and providers can feel confident that all personal health information transmitted through the system is secure.

Looking Forward

Development of MHS Video Connect began in the fall of 2020 and in March 2021 initial testing took place at nine locations in the continental U.S. and Alaska.

Recently, limited field evaluations have happened at three locations in Europe, one in Japan, and one in South Korea. All results have been promising and while there are some things we need to work on, we are looking forward to deploying MHS Video Connect overseas sooner than later.

Ultimately, the plan is to deploy MHS Video Connect in locations that may not have a provider or dedicated medical team. The goal is to provide care wherever patients are located, in both operational and garrison settings.

Our deployment team receives feedback from the sites using MHS Video Connect, and we optimize the system regularly based on it. We are constantly examining how we can improve MHS Video Connect to better meet patient and provider needs. For example, we identified that the clinical area that uses video virtual health the most is behavioral health, which frequently uses group appointments in treatment. Moving forward, we plan to continue upgrading MHS Video Connect with the capability to host larger group appointments.

Proactive partnerships with our patients and providers are essential for preparing for the next one to five years, when more health care is likely going to be delivered virtually. Many patients won't need to go to an actual building to receive every level of care unless a provider needs to physically examine them, retrieve samples for a lab, or perform some sort of imaging.

The Military Health System is planning for that future to help ensure it meets patients where they are and delivers world-class care as effectively as possible.

You also may be interested in...

ADVISOR brings support to medical personnel in austere environments

Article
5/27/2021
Photo of Michael Kile, LPN, the operational readiness program manger

The Military Health System offers the Advanced Virtual Support for Operational Forces program, or ADVISOR, for remote military medical professionals.

Recommended Content:

Health Care Technology | Health Readiness & Combat Support | Health Readiness & Combat Support

Patient Accessible Notes Support Tool

Fact Sheet
5/26/2021

Clinical support tool to aid MHS providers in developing clinical notes that are understandable by patients.

Recommended Content:

Health Care Technology

MHS Service Helpdesk aims to simplify IT management across DHA

Article
5/25/2021
Screenshot of the Help Desk homepage

The MHS Service Helpdesk will replace the MHS’s legacy information technology system, Remedy.

Recommended Content:

Health Care Technology

Nurse and Tech Week: Air Force airmen are battle-tested and ready

Article
5/6/2021
12 COVID-19 patients aboard a C-17 Globemaster III aircraft

For the past year, Air Force nurses and medical technicians have found themselves on the front lines in the battle against the COVID-19 disease.

Recommended Content:

Coronavirus and the COVID-19 Vaccine | Health Care Technology | Nursing in the Military Health System | Mental Health: Seeking Care with TRICARE | Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response

MHS’s four tips for patient-centered digital health

Article
5/5/2021
Picture of Robert Ciulla with the words "Four Tips for Patient-Center Digital Health"

The MHS is taking the lead at the enterprise level by expanding existing digital health systems and partnerships and rolling out new ones.

Recommended Content:

Health Care Technology | Health Care Administration & Operations

IT health care leaders among DOD’s ‘Top 100 Innovators List’ for 2021

Article
4/30/2021
A picture of Pat Flanders, the DHA's chief information officer and deputy assistant director for information operations and Army Maj. Ryan Costantino, data innovation chief for the Program Executive Office

Two Department of Defense innovators and 2021 awardees have created unique bridges between IT and health care.

Recommended Content:

Health Care Technology | Ektropy

Projects test new approaches to improve health care quality, outcomes

Article
4/15/2021
Military health personnel wearing a face mask practicing a spinal rotation technique

Pilots and demonstrations allow TRICARE to develop and test innovative approaches and services.

Recommended Content:

Information for Patients: About TRICARE | Health Care Administration & Operations | TRICARE Health Plan | TRICARE 101

Telemedicine advances put to the test during pandemic

Article
4/1/2021
Uniformed service member stands behind wall of computer screens

COVID-19 has led to the need for physical distancing and has overwhelmed the capacities of health systems, compelling many to adopt telehealth solutions.

Recommended Content:

Health Care Technology | Research and Innovation | Coronavirus and the COVID-19 Vaccine | Coronavirus and the COVID-19 Vaccine | Coronavirus & the MHS Response | Coronavirus and the COVID-19 Vaccine

Month of the Military Child 2021 Infographic

Publication
3/30/2021

This infographic from the Military Kids Connect program supports Month of the Military Child 2021 and promotes the theme Celebrating the Mighty.

Recommended Content:

Health Care Technology | Mobile Apps

Month of the Military Child Toolkit 2021

Publication
3/30/2021

This toolkit from the Connected Health Branch's Military Kids Connect program supports the celebration of Month of the Military Child 2021.

Recommended Content:

Health Care Technology | Mobile Apps

Patient Safety Awareness Week 2021 Highlights Role of Technology

Article
3/12/2021
A graphic with the words "Patient Safety Awareness Week 2021 March 14-20

Patient Safety Awareness Week brings awareness to health care safety and promotes patient safety practices.

Recommended Content:

Patient Safety | Health Care Technology | Patient Safety Awards Program | Patient Safety Awareness Week | HRO Awards - Previous Winners | Brain Injury Awareness To Improve Readiness | Patient Safety Awareness Week

Health Technologies for Patients

Publication
3/8/2021

This chart from the Connected Health Branch gives health care providers an easy reference to identify digital health tools to support MHS beneficiaries.

Recommended Content:

Health Care Technology | Mobile Apps | Telehealth Program

Health Technologies for Service Members and Families

Publication
3/8/2021

This guide from the Connected Health Branch provides a brief overview to service members and military families on the digital health tools available to support them.

Recommended Content:

Health Care Technology | Mobile Apps | Telehealth Program

Guide to Digital Health Technology

Publication
3/8/2021

This guide from the Connected Health Branch provides a brief overview of digital health technology available from the Military Health System.

Recommended Content:

Health Care Technology | Mobile Apps | Telehealth Program

Prescription for Connected Health Interactive

Publication
3/8/2021

This interactive prescription sheet from the Connected Health Branch enables providers to recommend MHS digital health technology to their patients.

Recommended Content:

Health Care Technology | Mobile Apps | Telehealth Program
<< < 1 2 3 4 5  ... > >> 
Showing results 61 - 75 Page 5 of 25
Refine your search
Last Updated: February 18, 2022
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on Twitter Follow us on YouTube Sign up on GovDelivery