Reserve Health Readiness Program: Unit POC

Questions for Unit Points of Contact

Recommended Content: Reserve Health Readiness ProgramFrequently Asked Questions
Q1:

How far in advance do I schedule an event?

A:

All finalized information should be submitted to RHRP a minimum of 14 days prior to the date of the event.

Q2:

How do I schedule and submit an event?

A:

Group Event Coordinators can request to schedule an event in three ways:

  • Online
    Service Component Portal: https://scp.qtcm.com
  • Phone:
    RHRP Call Center 
    1-833-782-RHRP (1-833-782-7477)
    8 a.m. to 11 p.m. ET, Monday–Friday
    8 a.m. to 4 p.m. ET, Saturday
  • Email:
    RHRPSupport@qtc.com     

Q3:

What are the minimums required to schedule a group event?

A:

The per day group number minimums are as follows: 

  • Immunizations = 80
  • PHAs = 40
  • Vision screening = 40
  • EKG = 25
  • Dental = 50
  • Panos = 20
  • Blood Draws = 30
  • Audio = 50
  • Eyewear = 50
  • PDHRA = 40

Q4:

What if I don't meet the minimums for a group event?

A:

If you don't meet the minimum for a service, contact the RHRP Call Center:

1-833-782-RHRP
(1-833-782-7477)
8 a.m. to 11 p.m. ET, Monday–Friday
8 a.m. to 4 p.m. ET, Saturday

Q5:

Can units combine for a group event?

A:

Yes, but units must be within the same branch of service.

Q6:

What can cause a delay in completing a PHA?

A:

Additional services may be needed, such as follow-up audio (Comprehensive Audiology Exam - CAE), blood draws or EKG.

Q7:

What happens if a service member gets a bill for RHRP services?

A:

Please contact the RHRP Call Center:

1-833-782-RHRP
(1-833-782-7477)
8 a.m. to 11 p.m. ET, Monday–Friday
8 a.m. to 4 p.m. ET, Saturday

 

Q8:

Where do I find the pricing for RHRP services?

A:

Please contact the program manager for your branch of service. 

Q9:

How do I get a copy of my service member's PHA or dental exams?

A:

Please refer to your Service Component module (e.g., MRRS, PIMR, MEDPROS, PHA or DenClass) or medical readiness coordinator. You can also contact the RHRP Call Center: 

1-833-782-RHRP
(1-833-782-7477)
8 a.m. to 11 p.m. ET, Monday–Friday
8 a.m. to 4 p.m. ET, Saturday

Q10:

How do I update my contact information (e.g., phone, address, etc.)?

A:

First, update all military databases, such as DEERS. Then you can update your contact information with RHRP in the service member portal: https://smp.qtcm.com/. You can also contact the RHRP Call Center:

1-833-782-RHRP
(1-833-782-7477)
8 a.m. to 11 p.m. ET, Monday–Friday
8 a.m. to 4 p.m. ET, Saturday

Q11:

How do I get a service expedited?

A:

In very rare instances (e.g. very short notice deployment to a disaster site) you can request expedited services.

For individual appointments, the command's IMR representative should:

  • Call the RHRP Call Center

For a group event, the command's IMR representative should call:

  • Their event coordinator
  • The RHRP Call Center:
    1-833-782-RHRP
    (1-833-782-7477)
    8 a.m. to 11 p.m. ET, Monday–Friday
    8 a.m. to 4 p.m. ET, Saturday

Q12:

I'm in the Army. How do I get write access for MEDPROS?

A:

Contact your command for this access. The MEDPROS Help desk is at 1-703-681-4976.

Q13:

What are the cancellation and no show policies?

A:

  • Decreasing services requested within 14 and 6 calendar days of the event date will result in a Cancellation Fee. 
  • Decreasing services requested within 5 calendar days of the event date will result in a No-Show Fee. 
  • Failure to meet GE minimums will also result in a No-Show Fee.