Questions for Unit Points of Contact
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Reserve Health Readiness Program (RHRP) | Frequently Asked Questions
Q2:
How do I schedule and submit an event?
A:
USAR and ARNG have the option of entering an event voucher in the Army’s Automated Voucher System (AVS). All other branches should contact the IMR Department at RHRP at 1-800-666-2833, ext 3508 for assistance.
Q7:
How do I submit/cancel a group event?
A:
Group events must be submitted through AVS for USAR and ARNG. All other branches should contact their command for further guidance on how to request a group event. To cancel a group event, contact your event coordinator or contact IMR at 1-800-666-2833, ext 3508.
Q11:
How do I get a copy of my Service members' PHA or dental exams?
A:
Please refer to your Service Component module (e.g., MRRS, PIMR, MEDPROS, PHA or DenClass) or medical readiness coordinator.
- For PHA, contact Medical Operations at 1-800-666-2833, ext. 1207.
- For Dental, call Customer Service at 1-800-666-2833, ext. 3555.
Q13:
How do I get a service expedited?
A:
In very rare instances (e.g. very short notice deployment to a disaster site) you can get services expedited.
- For an individual appointment, the command’s IMR representative should call Customer Service at 1-800-666-2833.
- For a group event, the command’s IMR representative should call their event coordinator or 1-800-666-2833, ext. 3555.
Q16:
What are the cancellation and no show policies?
A:
- Decreasing services requested within 14 and 6 calendar days of the event date will result in a Cancellation Fee.
- Decreasing services requested within 5 calendar days of the event date will result in a No-Show Fee.
- Failure to meet GE minimums will also result in a No-Show Fee.
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Last Updated: November 03, 2022