View questions and answers about the Reserve Health Readiness Program.
General Questions
Q1:
What is the Reserve Health Readiness Program?
A:
The Defense Health Agency's RHRP provides the following services to Active Duty (enrolled in TRICARE Prime Remote) and Reserve Component service members:
- Individual medical readiness
- Dental readiness
- Deployment health services
These service members are geographically remote from military hospitals, clinics, and authorized medical units. They can’t meet time, space, or quantity requirements. The RHRP provides in-clinic appointments to individual service members through our nationwide network of civilian medical and dental.
Q4:
How do I get records updated if dental or immunization services were not performed by RHRP?
A:
For USAR service members, please log into LHI.Care and select the Request Records Update button on the bottom of the home page once you have logged in. Either a scanned image or a photo of the record can be used. Clicking on the appropriate service will provide a list of minimum requirements needed on the documentation. Form validation is built into the process to ensure the proper collection of all information that is needed to update the Army system(s).
For USAR Unit Leadership, please go to https://www.logisticshealth.com/historicalupdates and complete the website information required for submission of information. Either a scanned image or a photo of the record can be used. Clicking on the appropriate service will provide a list of minimum requirements needed on the documentation.
For all other Components, contact your unit for guidance on how to update your records.
Q6:
What constitutes a no-show?
A:
A no-show is when a Service member misses an appointment or does not call RHRP at least 24 hours prior to the appointment to cancel or reschedule the appointment.
Q8:
Is there a cost for RHRP services?
A:
There is no cost to you for authorized services. RHRP services are paid for by your Service Component. If you have specific questions about costs or charges, please contact your medical readiness coordinator.
Questions for Unit Points of Contact
Q2:
How do I get a copy of my service member's PHA or dental exams?
A:
Please refer to your Service Component module (e.g., MRRS, PIMR, MEDPROS, PHA or DenClass) or medical readiness coordinator. You can also contact the RHRP Call Center:
1-833-782-RHRP
(1-833-782-7477)
8 a.m. to 11 p.m. ET, Monday–Friday
8 a.m. to 4 p.m. ET, Saturday
Q4:
How do I get a service expedited?
A:
In very rare instances (e.g. very short notice deployment to a disaster site) you can request expedited services.
For individual appointments, the command's IMR representative should:
- Call the RHRP Call Center
For a group event, the command's IMR representative should call:
- Their event coordinator
- The RHRP Call Center:
1-833-782-RHRP
(1-833-782-7477)
8 a.m. to 11 p.m. ET, Monday–Friday
8 a.m. to 4 p.m. ET, Saturday
Q6:
What are the cancellation and no show policies?
A:
- Decreasing services requested within 14 and 6 calendar days of the event date will result in a Cancellation Fee.
- Decreasing services requested within 5 calendar days of the event date will result in a No-Show Fee.
- Failure to meet GE minimums will also result in a No-Show Fee.
Questions for Service Members
Q2:
What happens if I refuse services at an appointment or a group event?
A:
If you have documentation to show you’ve had the service, you should make a copy and give it to the provider. If you just don’t want the service or are unsure if you need the service, you should contact your Command’s IMR representative for guidance before refusing the service, as there may be repercussions with your command for doing so.
Q4:
How do I start my PHA?
A:
To initiate your PHA, complete the Part A in the required service component system of record (MODS, ASIMS, etc). Once the Part A is complete, you have three ways to schedule your appointment.
- Online:
Service Component Portal: https://smp.qtcm.com/
- Phone:
RHRP Call Center
1-833-782-RHRP
(1-833-782-7477)
8 a.m. to 11 p.m. ET, Monday–Friday
8 a.m. to 4 p.m. ET, Saturday
- Email:
RHRPSupport@qtcm.com
Q5:
What is a CAE?
A:
A Comprehensive Audio Evaluation (CAE) is more than just an audiogram and is used to determine the hearing portion of the PULHES when a possible loss of hearing has been identified. CAEs include, but are not limited to, pure tone air-conduction and bone-conduction threshold testing; speech reception threshold and word recognition testing; acoustic-immittance testing, including acoustic reflex measurements; masking, when indicated; otoacoustic emissions and a Speech Recognition in Noise Test (SPRINT), if applicable.
Q8:
What do I need to bring to my clinic appointment?
A:
RHRP will send (by Federal Express) a package of paperwork and/or supplies to you prior to your appointment. Please review and complete all necessary paperwork before the scheduled appointment and bring all materials with you. Also bring any relevant medical documentation (i.e., MRB, profiles, etc.) and your prescription eyeglasses if attending a PHA.
Questions for DOD Civilians