All service members leaving military service who have received psychological health care within one year prior to their separations will be automatically enrolled in the inTRANSITION program, but may decline participation at any time.

Any time the service member/veteran is in need of assistance either establishing or transitioning psychological health care.

• An intake process to confirm service members' interest in participating, demographics, and current and gaining provider information, if available
• Telephonic coaching sessions using motivational interviewing techniques that empower service members to determine their own paths to continue in care and improve their well-being
• Answers to service members' questions about mental health care, treatment methods and techniques, provider types, outcomes measurement, etc.
• Information on the use of military support services, community resources and support groups
• The inTransition program does not replace case management of medical conditions or referral services that are already being provided

All inTRANSITION coaches are licensed, masters-level psychological health clinicians with preferably a minimum of three years of post-masters-level experience. They're trained in motivational interviewing, understand military culture, and are knowledgeable in mental health, substance misuse, and community and military resources.

They're aware of the various eligibility statuses of service members in programs such as TRICARE Reserve Select, the Early Identification Program, the Transition Assistance Management Program, and the active duty Military Health System. They are aware of veteran eligibility statuses for care through Veterans Health Administration Medical Centers, Veterans Benefits Administration Vet Centers, and no-cost community resources.

No. Our coaches are not intended to act as a substitute or replacement for mental health care, but they do facilitate access to and continued use of mental health services by service members/veterans.

As licensed professionals, our inTRANSITION coaches have specialized skill sets necessary for the success of the program (e.g., the ability to establish and maintain rapport with clients, knowledge of mental health concepts, treatment models, and complex systems of care).

No. While service members/veterans have telephone access to the inTRANSITION program 24/7, the inTRANSITION program differs from a call center in that service members/veterans are assigned a one-on-one coach who will maintain active contact with the service member/veteran until his or her follow-on care is established with the new provider. Coaches will routinely initiate calls to the service member/veteran on at least a weekly basis.