Back to Top Skip to main content Skip to sub-navigation

Future Patient Health Education Portal Will Be “Source of Truth”

Image of Military personnel typing on a computer. Click to open a larger version of the image. Senior Airman Nadirah McKnight highlights the mission of the 21st Medical Support Squadron pharmacy section at Peterson Space Force Base, Colorado, in September, explaining the new MHS GENESIS Patient Portal. In its third phase of development, the future Virtual Education Center will be integrated into the Patient Portal (Video clip from Staff Sgt. Alexandra Longfellow, Peterson Space Force Base, Colorado).

Recommended Content:

Ready Reliable Care | DHA Campaign Plan | Electronic Health Record: MHS GENESIS | MHS GENESIS

The Defense Health Agency is prototyping a new Virtual Education Center to provide Military Health System patients with a slate of personalized, vetted, and timely medical information to address questions that inevitably arise between appointments.

Health care providers will be able to quickly send case-specific medical information to patients via email or text message. It is an option medical experts say is better and more reliable than seeking information from the internet that may not always be accurate or appropriate for an individual patient's situation.

"One of our goals is to eventually marry this vetted information through the VEC with the emerging rollout of the MHS GENESIS Patient Portal, part of the Department of Defense's new electronic medical record system", explained Army Lt. Col. (Dr.) Maria Molina, Chief of the Medical Modernization and Simulation Division, Education and Training Directorate, at the DHA headquarters in Falls Church, Virginia.

Molina credited Army Lt. Gen. (Dr.) Ronald Place, DHA Director, for drawing attention to the importance of health literacy and the relative lack of organized information for patients, stating, "Lt. Gen. Place raised these concerns in the spring of 2020 and DHA launched new research on patient health care education across the MHS, which concluded in December and confirmed that there was indeed a gap."

"When a patient sees me, I often need to search in multiple places to gather take-home information related to their condition, which is inefficient and a poor use of the limited time I have with my patients," said Molina, who is an obstetrician-gynecologist and works one day a week at nearby Fort Belvoir Community Hospital.

"But, currently, there is no easy, consolidated way for me to give them vetted patient education," she elaborated.

Molina collaborated with the Program Manager for Medical Simulation & Training, part of DHA's Component Acquisition Executive, to translate the Education & Training Directorate needs into a solution. A contract to build the VEC prototype was awarded in September.

The VEC project aligns with DHA's "Ready Reliable Care" framework and the agency's goal of "Satisfied Patients".

"We have a vendor who has developed this capability on the commercial side and it is an incredible product," said Brett Lord, Assistant Program Manager for PM MST, headquartered in Orlando, Florida.

Military personnel looking at a computer screen
Lt. Tara Haugen, an occupational therapist assigned to Naval Medical Center San Diego's Traumatic Brain Injury Clinic, accesses patient information through the MHS GENESIS Patient Portal in March. The portal improves patient safety by allowing health care providers to store and recall patient medical records under a singular system. The future Virtual Education Center will enhance the system (U.S. Navy photo by Mass Communication Specialist 3rd Class Luke Cunningham).

With a customizable dashboard, providers can establish folders, "search all content, and save [an article] as a favorite to be stored in that folder to review at a later time," Lord said.

Molina said the project is currently in the prototype development phase. The next step will be a pilot program at several military hospitals, followed by a rollout of the service to the entire MHS enterprise expected to occur in 2023. That is where the plan to partner with MHS GENESIS will come into play.

In the future, the VEC aims to integrate a screen tab within MHS GENESIS for patient education. Providers will be able to simply click to send vetted information via email or text to the patient. The message will urge the patient to read the information and the provider will be able to see whether the patient has viewed the article.

"From a workload perspective, we did not want the doctor to have to switch systems to prescribe content," Lord said.

Molina said this method is "absolutely" preferable to patients doing their own research online because the information patients find could be unreliable or inaccurate. VEC sources will be validated by DHA.

Other clinical information will also come through the system, minimizing the possibility of, for example, losing a piece of paper handed to a patient on the way out the door. Patients will have their own customizable dashboard so they can search the entire site.

The VEC will be a "new source of truth" and a "rich virtual experience" for both patients and providers, according to the vendor. There will even be voluntary "quizlets" so patients can prepare for doctor visits, so doctors can see ahead of time whether patients have read and understood the material.

The new system will also have the capability to push out emergency information quickly.

A commercial version of the system is already in use at some civilian hospitals.

"I am very excited," Molina said, "It could have a huge impact not only on patient satisfaction, but provider satisfaction as well. Providers want to give their patients the best care possible while also being efficient and able to manage their time."

You also may be interested in...

Federal leaders highlight electronic health record changes at HIMSS

Article
8/31/2021
Federal leaders being interviewed

The new Federal electronic health record delivers data to healthcare teams wherever a patient receives treatment.

Recommended Content:

Technology | Electronic Health Record: MHS GENESIS

Ready Reliable Care Framework is Improving MHS Patient Care

Article
8/18/2021
Ready Reliable Care is the Military Health System's framework for ensuring high-quality health care across the force.

The Military Health System's Ready Reliable Care framework helps ensure high-quality health care for all service members, veterans and their families.

Recommended Content:

Research and Innovation | Technology | Readiness Capabilities | Ready Reliable Care | Defense Health Information Technology Symposium | MHS GENESIS

Ready Reliable Care Carousel Slide

Infographic
8/3/2021
Ready Reliable Care Carousel Slide

Builds brand awareness and reminds staff of the MHS commitment to high reliability.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit

Publication
7/29/2021

This digital Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage, and celebrate Ready Reliable Care across your team or facility.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit | Ready Reliable Care Communications Toolkit

Retinopathy of Prematurity, Important Focus for Military Eye Doctors

Article
6/23/2021
Health personnel conducting a morning assessment on an infant

Retinopathy of Prematurity is a little-known disease with big risks.

Recommended Content:

Children's Health | Electronic Health Record: MHS GENESIS | Centers of Excellence

6040.08

Policy

Guidance for Immediate Completion and Closure of Open Encounters and Records in Legacy Systems

Leadership Discusses Lessons Learned from Latest MHS GENESIS Waves

Article
6/15/2021
Military personnel during a virtual round table discussion

Representatives from PEO DHMSM, FEHRM, and the MHS provide an update on the progress and lessons learned since the most recent deployment of MHS GENESIS.

Recommended Content:

Electronic Health Record: MHS GENESIS | Military Health System Transformation

Infection Prevention is Everyones Job Poster

Publication
6/10/2021

Reminds everyone to use infection prevention practices that help keep facilities clean and safe for patients and staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Deference to Expertise

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Deference to Expertise in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Improve Communication with the Ready Reliable Care Safety Communication Bundle Poster

Publication
6/10/2021

Encourages staff to use the Ready Reliable Care Safety Communication Bundle practices to improve team communication.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Preoccupation with Failure

Publication
6/10/2021

Shows how Preoccupation with Failure applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Sensitivity to Operations

Publication
6/10/2021

Shows how Sensitivity to Operations applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Deference to Expertise

Publication
6/10/2021

Shows how Deference to Expertise applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Commitment to Resilience

Publication
6/10/2021

Shows how Commitment to Resilience applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Constancy of Purpose

Publication
6/10/2021

Shows how Constancy of Purpose applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit
<< < 1 2 3 4 5  ... > >> 
Showing results 31 - 45 Page 3 of 11

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.