Back to Top Skip to main content Skip to sub-navigation

Meet the Navy Lieutenant Who’s a ‘Rising Star’ in Health Care IT

Studio photograph of Navy Lt. Travis Kelley Navy Lt. Travis Kelley was recently recognized as a ‘Rising Star’ for the work he performed while serving as the chief information officer of DHA’s Infrastructure and Operations Division.

Recommended Content:

Technology | Military Health System Transformation

Information Technology might seem “boring” to some people, but making sure that doctors, nurses and other health care providers across the Military Health System have working computers and a good network connection is essential to military readiness and daily operations.

That’s what makes the job of Navy Lt. Travis Kelley so important. Kelley, who served as the chief information officer for the Defense Health Agency’s Infrastructure and Operations Division, based at Joint Base San Antonio-Fort Sam Houston, Texas, is a key player in making sure the entire IT infrastructure works as intended, 24/7.

In short, he led a team that provided high-level support to the IT workers at help desks and service centers around the globe – a mission critical job for the entire DHA. He was also instrumental in standing up the agency’s current network operations center and IT acquisition process.

“As the CIO, I was in charge of the operations for the local IT support, basically providing the customer service and troubleshooting, overseeing the network and overseeing cybersecurity,” explains Kelley.

“We provided the IT support to the folks that provide the IT support to the Military Health System.”

Kelley’s work in helping to transform the DHA’s IT support system and processes from 2019 to 2020 recently earned him a prestigious award. He was among 10 ‘Rising Stars’ from throughout the federal IT field who were recognized last month for having an outsized impact on the field early in their careers. The list of ‘Rising Stars’ was published by Federal Computer Week and other Washington, D.C.-area federal information technology trade publications.

These days, Kelley serves as the deputy chief information officer at Navy Medicine Readiness and Training Command in San Diego.

At DHA, Kelley said the day-to-day operations of his post included “making sure all the people we worked with and for were taken care of from an IT perspective.”

This included the basics like making sure that their computers worked, that they had a reliable network to connect to, taking trouble calls, creating tickets and doing advanced troubleshooting for more serious issues. It also included maintaining accreditation, network risk management, and software updates.

After a year or so at DHA, Kelley’s hard work and success was noticed. Kelley was asked to fill more of an “executive officer”-type role within the division, where he was tasked with standing up a network operations center for the entre MHS/DHA, which is now known as the Global Network Operations Center.

“The essentials of what that operations center does is monitoring the entire DHA network, which covers the whole military medical community, and providing that IT infrastructure to all of the military treatment facilities and other ‘lines of business’ across the world,” he explained.

The operations center, which officially stood up in 2019, arose out of a need to monitor issues and remediate them as soon as possible, while keeping those impacted and senior leadership informed.

Kelley also had the additional duty of action officer for the newly created Integrated Project Team, known as an IPT, to decide which software, hardware and contractors would be used within the realm of IT for the DHA.

“As the action officer, I was instrumental in developing, coordinating and participating in all of the activities associated with the acquisition of enterprise IT services,” he said.

The IPT started from the ground up. When developing a team, Kelley said it was essential to have people with real-world, MTF-level IT experience.

Market research was also pivotal. “The whole goal of market research is to find out what’s out there, learn from others that have done similar things, find out what’s innovative, what the future looks like, what are people trying to do,” Kelley said.

“We ended up talking to a bunch of different federal agencies, military services, state governments and industry partners and we accumulated all of that into a strategy for us to standardize and operate.”

The team presented their strategy to DHA’s senior Infrastructure and Operations Division leadership, and they agreed to move forward with their plan.

The IPT’s work was a large part of what DHA’s Chief Information Officer Pat Flanders and Director of Engineering and Technology Transformation Tom Hines discussed as part of their presentation, “Making IT Boring Again – Priorities, Progress, and Pandemics,” at the Health Information and Management System Society’s annual conference in Las Vegas in August.

Within the military, where personnel are moving from facility to facility on a regular basis, standardization is extremely important.

“The goal is to standardize our processes, procedures, tools and everything else associated with IT across the Military Health System so that a doctor, nurse, corpsman, medic or physician’s assistant goes in, and they get the same level of service at any military treatment facility and also, when they move from one facility to another, it’s seamless,” he said.

Kelley said the whole point of making IT “boring” is to provide IT services that are so consistent and standard that the customer – users at MTFs in this case – don’t even need to think about it.

Kelley is a native of Conyers, Georgia, and actually studied Business and Marketing as an undergraduate at Valdosta State University. In 2012, he was accepted into the Health Services Collegiate Program and upon completion of two masters degrees at Marymount University, one in Healthcare Management and another in Information Technology, he was commissioned as a Naval Officer.

“When I joined the Navy, I joined as an officer in the Medical Service Corps and I said, ‘Hey, I’ve got a degree in IT,’ and they saw that and put me into two information technology roles within the Medical Service Corps,” culminating in where he is today.

At the end of the day, Kelley said he wouldn’t have been able to accomplish the work that earned him this award without his whole team’s support.

“I had a great team at the DHA, working for me and above me,” said Kelley. “All of the leaders that I worked for placed their confidence in me that I could work on these large-scale projects and, to me, that’s very humbling.”

You also may be interested in...

TOL Patient Portal Secure Messaging

Fact Sheet
9/29/2020

TRICARE Online Patient Portal (TOLPP) Secure Messaging (SM) provides Military Health System patients who receive care at a military treatment facility or clinic access to a robust messaging capability, allowing authorized patients the ability to securely communicate with their health care team.

Recommended Content:

Technology

DoD's assistive technology office helps keep workers on the job

Article
9/23/2020
Man standing at computer in office

Assistive technology services aid uniformed, civilian employees

Recommended Content:

Technology

TRL Assessment 2020

Publication
9/22/2020

Document that describes the technology readiness level of an agency

Recommended Content:

Technology

DoD pharmacy innovation improves patient safety and convenience

Article
9/22/2020
A pharmacy technician opens a locker holding prescription medication

Pick up your prescription when it’s convenient for you

Recommended Content:

Combat Support | Technology | TRICARE Pharmacy Program

DHA Launches New Air Force Military Hospital and Clinic Websites

Article
9/1/2020
Image of two hands holding a tablet, which displays a new TRICARE MTF website, against a background of a wooden table. Click to open a larger version of the image.

The website enhancement is part of the transition of administrative oversight of MTFs to the DHA under the 2017 NDAA.

Recommended Content:

Military Health System Transformation | DHA Health Care Market Structure

DHA proves power of collaboration in medical IT war games

Article
8/18/2020
Men and women in room sitting in front of their laptops

Open-source EHR proves worth in Coalition Warrior Interoperability Exercise

Recommended Content:

Coronavirus | Technology

Army & Navy providers team up to save soldier’s life

Article
7/6/2020
Military personnel sitting around a table, exhibiting medical items

ECMO is a heart-lung bypass system that circulates blood through an external artificial lung, oxygenates it, and delivers it back into the bloodstream.

Recommended Content:

Research and Innovation | Technology

Navy Care virtual health app wins innovation award

Article
6/12/2020
Soldier in front of a computer monitor

Navy Care offers a live, virtual visit with a clinician — from the patient's smartphone, laptop, or computer.

Recommended Content:

Health Readiness | Research and Innovation | Technology

18-016

Policy

Medical Coding of the DOD Health Records

Military hospital dials in virtual healthcare to combat COVID-19

Article
4/13/2020
Technician standing at a computer

At BAMC, traditional face-to-face appointments for most routine care have increasingly shifted to virtual care to ensure social distancing as well as patient and provider safety.

Recommended Content:

Coronavirus | Technology | Coronavirus

Pilot Program on Display of Wait Times in Urgent Care Clinics

Congressional Testimony
4/13/2020

S. 2943, NDAA Conference and Pharmacies of Military Medical Treatment Facilities Report for FY 2017, Sec. 744(f)

Recommended Content:

Military Health System Transformation

Transition of Military Medical Treatment Facilities from Military Departments to the Defense Health Agency during the COVID-19 Response

Publication
4/2/2020

The Department's MTF transition plan is conditions-based. While the transition of MTFs to DHA is continuing, the COVID-19 response requirements are impacting DHA's ability to meet all required conditions. The need for the DHA and MILDEPs to refocus efforts away from the transition to support the COVID-19 response led to questions regarding the future of MTF Transition.

Recommended Content:

Coronavirus | Military Health System Transformation

McCaffery Offers MHS View with Blue Star Families Panel

Article
2/28/2020
Thomas McCaffery (center) participated in the Blue Star Families Panel at American Red Cross National Headquarters Feb. 26. He is seen here with Amy Goyer (left), family and caregiving expert at AARP, and retired Army Lt. Gen. Patty Horoho (right), CEO of OptumServe. The panel discussed timely, quality health care for service members and their families. (Photo by MHS Communications)

The Honorable Thomas McCaffery participated in the Blue Star Families panel to discuss MHS transformation for families.

Recommended Content:

Access to Health Care | Military Health System Transformation | Electronic Health Record: MHS GENESIS

DHA Director Discusses Vision for Future

Article
2/25/2020
Lt. Gen. Ronald Place, Director, Defense Health Agency, visits with the staff of the Stuttgart Army Health Clinic in Germany.  Since becoming DHA Director, Lt. Gen. Place has focused on creating great outcomes for the beneficiaries who rely on the Military Health System for their health care.

DHA is providing a more integrated system of readiness and health.

Recommended Content:

Military Health System Transformation | Military Hospitals and Clinics

Department Of Defense Health Affairs Media Roundtable Announcement of NDAA 2017, Section 703(d) Report to Congress

Congressional Testimony
2/19/2020

Thomas McCaffery, Assistant Secretary Of Defense For Health Affairs; Dr. David Smith, Reform Leader For Health Care Management; and Lieutenant General Ronald Place, Director, Defense Health Agency, participated in a Health Affairs Media Roundtable following the announcement that the NDAA 2017, Section 703(d) Report was submitted to Congress.

Recommended Content:

Military Hospitals and Clinics | Military Health System Transformation
<< < ... 6 7 8 9 10  ... > >> 
Showing results 76 - 90 Page 6 of 17

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.