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Full Military Pharmacy Operations Restored After Change Healthcare Cyberattack

Image of Full Military Pharmacy Operations Restored After Change Healthcare Cyberattack. FALLS CHURCH, Virginia —The Defense Health Agency announced military pharmacies have returned to normal operations after a cyberattack on the nation’s largest commercial prescription processor, Change Healthcare.

FALLS CHURCH, Virginia —The Defense Health Agency announced military pharmacies have returned to normal operations after a cyberattack on the nation’s largest commercial prescription processor, Change Healthcare.

On Feb. 21, Change Healthcare disconnected its systems due to a breach in their network. This action temporarily prevented affected military pharmacies and some retail pharmacies nationally from processing claims and filling prescriptions.

Military pharmacies quickly adapted by using offline processes. This included internal downtime operations procedures and manual checks to ensure prescriptions were filled safely.

“Our priority was to ensure that beneficiaries could access medications during this time. We’re proud of our team’s hard work to fill prescriptions. And we’re happy to resume routine operations now,” said Edward Norton Jr., Pharmacy Operations Division chief at the Defense Health Agency.

Beneficiaries who used a TRICARE network pharmacy and paid out of pocket for prescriptions may be able to file a claim for reimbursement. Beneficiaries can learn more about pharmacy claims on TRICARE.mil, or by contacting Express Scripts.

Media with additional questions should contact DHA Media Relations at dha.ncr.comm.cal.dha-media@health.mil.

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Defense Health Agency

The Defense Health Agency provides health services to approximately 9.6 million beneficiaries, including uniformed service members, military retirees, and their families. The DHA operates one of the nation’s largest health plans, the TRICARE Health Plan, and manages a global network of more than 700 military hospitals, clinics, and dental facilities.

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Jul 10, 2024

TRICARE Pharmacy Operations

The Department of Defense Pharmacy Operations Division provides a unified, preferred and Ready Pharmacy benefit.

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Last Updated: April 26, 2024
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