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The Defense Health Agency Office of the Inspector General shall provide IG advice, services, and support to the DHA, DHA activities and subordinate organizations, and as assigned to other organizational entities within the DHA and members of the OASD(HA); and administer the Department of Defense IG programs authorized by DOD in accordance with applicable issuances.
DHA OIG conducts, supervises, monitors and initiates inspections, investigations, and audits relating to DHA programs and operations to deter fraud, waste, and abuse while promoting accountability, integrity, and efficiency.
Submit Complaints to the DHA IG Hotline
The DHA IG Hotline provides a confidential and reliable avenue to report fraud, waste, abuse, and mismanagement. Please review the table below to determine if the DHA IG Hotline is the appropriate channel to address your issue. If you've determined that the DHA Hotline is the appropriate channel to address your issue, please download the DD Form 2949 and email it to dha.ncr.dir-support.mbx.ig-hotline@health.mil or send it via postal mail to:
DHA Inspector General's Office
7700 Arlington Blvd
Falls Church, VA 22042
Only UNCLASSIFIED complaints are accepted. For instructions on submitting a classified (SECRET or TOP SECRET) complaint, please visit Department of Defense Hotline - Classified Complaints Website.
| What to Report to the DHA IG Hotline |
What NOT to Report to the DHA IG Hotline |
| The following are a few issues that ARE normally appropriate for the DHA IG Hotline.
Please review the guidance below prior to submitting a complaint. |
Certain matters may be better resolved through other channels, instead of the DHA IG Hotline. The following is list of matters that are NOT generally investigated by the DHA OIG. Please review the guidance below prior to submitting a complaint. |
- Violations of laws and regulations
- Fraud, waste, and abuse
- Gross mismanagement
- Procurement or contract fraud
- Misuse of government property or equipment
- Bribery and acceptance of gratuities
- Whistleblower Reprisals
- Travel or purchase card fraud
- Health care fraud
|
- 911 Emergencies
- Personnel matters involving requests for individual relief
- Employment related grievances and complaints against management officials
- Complaints of EEO/EO discrimination
- Pay and allowance matters
- Matters relating to the Uniform Code of Military Justice to include Article 15 appeal
- DOD Contractor Compliance and Disclosure requirements
- DOD Employment Verification
- Locating a military service member
- Obtaining military records
- Child and spousal support matters
- TRICARE complaints
|
Questions and answers about filing a complaint with the DHA Office of the Inspector General.
A
Anyone may file a complaint. If you have a concern and are unsure if you should file a complaint, contact your local IG office or the DHA OIG for guidance. While the IG can accept third party complaints, it’s always best for the actual person who has an issue or witnessed the alleged wrongdoing to file the complaint.
A
It depends. There are many situations for which law or regulation provides personnel with a remedy or means of redress. Generally, the IG can’t assist personnel until they have exhausted the established means of redress.
Matters not appropriate for DHA IG:
If you have an issue and are unsure of your options, contact the IG for advice. You may follow procedures for filing a complaint at DHA Office of the Inspector General | Health.mil. Or call our Hotline at 703-681-9700.
A
IGs normally handle complaints that can’t be resolved by other established redress process. For example:
- Violations of a Law, Regulation or Policy
- Fraud, Waste and Abuse
- Gross Mismanagement
- Procurement / Contract Fraud
- Misuse of Government Property
- Bribery / Accepting Gratuities
- Military Whistleblower Reprisal (WBR)
- Government Travel or Purchase Card Fraud
If you have an issue and are unsure of your options, contact the IG for advice. You may follow procedures for filing a complaint at DHA Office of the Inspector General | Health.mil. Or call our Hotline at 703-681-9700.
A
No! Lawful communication with an IG is a protected communication. A supervisor or employee is prohibited from taking action against a federal employee or service member for having made a protected communication. However, the IG is obligated to report or refer allegations, depending on the nature of the matter, to the appropriate authority regardless of who presents matters to the IG.
A
Unfortunately not. Information provided to an IG is NEVER off the record. However, while we protect the confidentiality of all sources, the IG cannot guarantee confidentiality.
A
The IG highly encourages the use of the chain of command or supervisors to address issues at the lowest level. We will always ask if you have contacted your chain of command about your issues. If your supervisor is the source of your problem, have you spoken to your command? Still in doubt? You may follow procedures for filing a complaint at the DHA Office of the Inspector General website, or call our Hotline at 703-681-9700.
A
No. There are no preconditions that need to be met before you see an IG. However, if you see us during duty hours, ensure that you have permission to be excused from your appointed place of duty.
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Before you file a complaint, review the listing of avenues of redress to ensure your issue is appropriate for the DHA OIG Hotline. To see a complete list of complaint types, visit the Filing Complaints page.
| TYPE OF COMPLAINT |
APPROPRIATE AGENCY TO RESOLVE THE COMPLAINT |
| Abuse of Authority |
Civilian – Contact your servicing Human Resources Office for information
Military – Depends on nature of complaint. Consult with Staff Judge Advocate (SJA) for information |
| Administrative Separation |
Military Personnel Office or Legal Service Office
|
| Adultery |
Commander |
| Alcohol and Drug Related Problems |
If an employee is abusive in the workplace and the behavior is associated with drug/alcohol abuse, report the matter to the employee's immediate supervisor. If you know someone that is experiencing problems in the workplace related to drug/alcohol abuse contact the command Drug and Alcohol Program Advisor. |
| Allegations against Office of Special Counsel (OGC) / Military Defense Counsel |
DHA: Office of General Counsel (OGC)
Military: Appropriate MILDEP IG; Service Office of The Judge Advocate (OTJAG) |
| Allegations of Reprisal (Civilian) |
Appropriated Fund (APF) Employees: Report to the Office of Special Counsel
Non-appropriated Fund (NAF) Employee: Report to the DOD Inspector General
Defense Contractor/Subcontractor Employee: Report to the DOD Inspector General
|
| Anti-Deficiency Act Violations |
DHA: Consult with OGC.
Should be reported within 10 working days of the possible violation. |
If you have an issue and are unsure of your options, contact the IG for advice. You may follow procedures for filing a complaint at DHA Office of the Inspector General. Or call our Hotline at 703-681-9700.
A
The DHA OIG should reach out to you telephonically or by email to confirm receipt of your request for IG assistance. Additionally, we may need to ask you clarification questions to fully understand your request for IG assistance. We will evaluate all requests to determine if the matter warrants further inquiry. Some matters require an investigation and others do not. It’s important to understand that certain matters don’t fall under DHA OIG purview.
A
No. The IG has no command authority. Therefore, we gather facts, report, and make recommendations to the Director or level of leadership who can best address the matter.
A
Personnel, who file complaints that result in an investigation or inquiry, will receive a final notification upon completion of the inquiry. Copy of IG records may be requested through the Freedom of Information Act (FOIA) process.
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Those who knowingly and intentionally provide false statements to an IG are subject to potential punitive and administrative action. Additionally, we ask complainants to tell the whole story and not omit any information relevant to the matter.
A
You may remain anonymous, but we will not be able to contact you for more information. You may request confidentiality. The IG will make every effort to prevent disclosure of your identity, but we cannot guarantee confidentiality.
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DHA IG inspections focus on systemic issues rather than recurring inspections of DHA Components or programs. DHA IG inspections follow the DOD Joint IG Inspections model and adhere to the Council of the Inspectors General for Integrity and Efficiency (CIGIE) quality standards. There are multiple internal and external inputs to the inspection topic process to ensure selected topics support Director, DHA priorities and add value to the Military Health System.
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FAQ
Dec 27, 2024
Questions and answers about filing a complaint with the DHA Office of the Inspector General.
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Last Updated: October 08, 2024