Skip to main content

Military Health System

Meet the Navy Lieutenant Who’s a ‘Rising Star’ in Health Care IT

Image of Studio photograph of Navy Lt. Travis Kelley. Navy Lt. Travis Kelley was recently recognized as a ‘Rising Star’ for the work he performed while serving as the chief information officer of DHA’s Infrastructure and Operations Division.

Recommended Content:

Health Care Technology | Military Health System Transformation | Defense Health Information Technology Symposium

Information Technology might seem “boring” to some people, but making sure that doctors, nurses and other health care providers across the Military Health System have working computers and a good network connection is essential to military readiness and daily operations.

That’s what makes the job of Navy Lt. Travis Kelley so important. Kelley, who served as the chief information officer for the Defense Health Agency’s Infrastructure and Operations Division, based at Joint Base San Antonio-Fort Sam Houston, Texas, is a key player in making sure the entire IT infrastructure works as intended, 24/7.

In short, he led a team that provided high-level support to the IT workers at help desks and service centers around the globe – a mission critical job for the entire DHA. He was also instrumental in standing up the agency’s current network operations center and IT acquisition process.

“As the CIO, I was in charge of the operations for the local IT support, basically providing the customer service and troubleshooting, overseeing the network and overseeing cybersecurity,” explains Kelley.

“We provided the IT support to the folks that provide the IT support to the Military Health System.”

Kelley’s work in helping to transform the DHA’s IT support system and processes from 2019 to 2020 recently earned him a prestigious award. He was among 10 ‘Rising Stars’ from throughout the federal IT field who were recognized last month for having an outsized impact on the field early in their careers. The list of ‘Rising Stars’ was published by Federal Computer Week and other Washington, D.C.-area federal information technology trade publications.

These days, Kelley serves as the deputy chief information officer at Navy Medicine Readiness and Training Command in San Diego.

At DHA, Kelley said the day-to-day operations of his post included “making sure all the people we worked with and for were taken care of from an IT perspective.”

This included the basics like making sure that their computers worked, that they had a reliable network to connect to, taking trouble calls, creating tickets and doing advanced troubleshooting for more serious issues. It also included maintaining accreditation, network risk management, and software updates.

After a year or so at DHA, Kelley’s hard work and success was noticed. Kelley was asked to fill more of an “executive officer”-type role within the division, where he was tasked with standing up a network operations center for the entre MHS/DHA, which is now known as the Global Network Operations Center.

“The essentials of what that operations center does is monitoring the entire DHA network, which covers the whole military medical community, and providing that IT infrastructure to all of the military treatment facilities and other ‘lines of business’ across the world,” he explained.

The operations center, which officially stood up in 2019, arose out of a need to monitor issues and remediate them as soon as possible, while keeping those impacted and senior leadership informed.

Kelley also had the additional duty of action officer for the newly created Integrated Project Team, known as an IPT, to decide which software, hardware and contractors would be used within the realm of IT for the DHA.

“As the action officer, I was instrumental in developing, coordinating and participating in all of the activities associated with the acquisition of enterprise IT services,” he said.

The IPT started from the ground up. When developing a team, Kelley said it was essential to have people with real-world, MTF-level IT experience.

Market research was also pivotal. “The whole goal of market research is to find out what’s out there, learn from others that have done similar things, find out what’s innovative, what the future looks like, what are people trying to do,” Kelley said.

“We ended up talking to a bunch of different federal agencies, military services, state governments and industry partners and we accumulated all of that into a strategy for us to standardize and operate.”

The team presented their strategy to DHA’s senior Infrastructure and Operations Division leadership, and they agreed to move forward with their plan.

The IPT’s work was a large part of what DHA’s Chief Information Officer Pat Flanders and Director of Engineering and Technology Transformation Tom Hines discussed as part of their presentation, “Making IT Boring Again – Priorities, Progress, and Pandemics,” at the Health Information and Management System Society’s annual conference in Las Vegas in August.

Within the military, where personnel are moving from facility to facility on a regular basis, standardization is extremely important.

“The goal is to standardize our processes, procedures, tools and everything else associated with IT across the Military Health System so that a doctor, nurse, corpsman, medic or physician’s assistant goes in, and they get the same level of service at any military treatment facility and also, when they move from one facility to another, it’s seamless,” he said.

Kelley said the whole point of making IT “boring” is to provide IT services that are so consistent and standard that the customer – users at MTFs in this case – don’t even need to think about it.

Kelley is a native of Conyers, Georgia, and actually studied Business and Marketing as an undergraduate at Valdosta State University. In 2012, he was accepted into the Health Services Collegiate Program and upon completion of two masters degrees at Marymount University, one in Healthcare Management and another in Information Technology, he was commissioned as a Naval Officer.

“When I joined the Navy, I joined as an officer in the Medical Service Corps and I said, ‘Hey, I’ve got a degree in IT,’ and they saw that and put me into two information technology roles within the Medical Service Corps,” culminating in where he is today.

At the end of the day, Kelley said he wouldn’t have been able to accomplish the work that earned him this award without his whole team’s support.

“I had a great team at the DHA, working for me and above me,” said Kelley. “All of the leaders that I worked for placed their confidence in me that I could work on these large-scale projects and, to me, that’s very humbling.”

You also may be interested in...

It's Final! Last MHS GENESIS Staff Q&A Ahead of Spring 2023 MHS GENESIS Transition

Article Around MHS
1/27/2023
Military personnel in auditorium at Walter Reed National Military Medical Center

With less than two months before the transition to MHS GENESIS, the Walter Reed National Military Medical Center (WRNMMC) MHS GENESIS and Leidos Partnership Defense Health (LPDH) host the final MHS GENESIS Staff Q&A. See how the topics addressed will help providers and staff navigate MHS GENESIS more efficiently.

Recommended Content:

Military Health System Transformation | MHS GENESIS: The Electronic Health Record | MHS GENESIS

Air Force Research Laboratory Launches Wearable Biomolecular Sensors Program

Article Around MHS
12/29/2022
Military personnel demonstrating a wearable human performance monitoring device

It's like an aircraft's "black box" - that Soldiers wear. Learn about the research collaboration that will literally "arm" warfighters with a sensor to track their well-being during critical missions, predicting performance and health issues before they occur.

Recommended Content:

Research & Innovation | Health Care Technology

Tele-Critical Care Brings New Capability to Womack Army Medical Center

Article Around MHS
12/27/2022
Military medical personnel demonstrating new tele-critical care medicine

This groundbreaking new tool gives critically ill patients access to 24/7 monitoring by deploying medical experts who can get them help immediately. See how it works, and why military medical experts are calling it the fail-safe mechanism that cannot be underestimated.

Recommended Content:

Telehealth Program | Health Care Technology | Research & Innovation

New “mCurriculum” Launched to Help Surgeons Worldwide Sharpen Skills, Improve Clinical Readiness

Article Around MHS
12/23/2022
Military personnel holding new device developed by USU

Imagine surgeons honing their skills using their smartphone, tablet, or computer. Thanks to a collaboration between the Uniformed Services University, the American College of Surgeons, the Military Health System Strategic Partnership American College of Surgeons, and the University of California, Davis, it's happening. See how this groundbreaking "mCurriculum" is helping surgeons around the globe save lives.

Recommended Content:

Uniformed Services University of the Health Sciences | Education & Training | Health Care Technology

DHA Leaders Accept Prestigious Award on Behalf of NATO Working Group

Article
12/19/2022
Mark Goodge, DHA Division Chief, accepts award

Recommended Content:

Global Health Engagement | Health Care Technology | Building Partner Capacity and Interoperability | Global Health Security Agenda

Air Force Veteran Honored Posthumously at Medical Research Symposium

Article
11/29/2022
Steven Rodriquez (left), and wife, Christine Rodriquez (center), accept a posthumous award for Dario Rodriguez from Seileen Mullen, the acting Secretary of Defense for Health Affairs.

U. S. Air Force Chief Master Sergeant (Ret.) Dario Rodriquez is posthumously awarded the Distinguished Service Award at MHSRS 2022

Recommended Content:

Health Care Technology | Health Readiness Support

Navy and Marine Corps Public Health Center Holds Town Hall in Advance of DHA Transition

Article Around MHS
10/24/2022
Military personnel speaks at NMCPHS town hall event

The Navy and Marine Corps Public Health Center held a town hall meeting on Oct. 12 at their Portsmouth, Virginia, headquarters, in advance of their transition to the Defense Health Agency (DHA) Public Health directorate.

Recommended Content:

Public Health | Military Health System Transformation

MHS Minute | September 2022

Video
10/12/2022
MHS Minute | September 2022

Recommended Content:

Defense Health Agency | Military Health System Transformation | DHA Health Care Market Structure

DHA Turns 9: 'Now Fully Responsible for Health Care Delivery' in DOD

Article
10/6/2022
Four DHA personnel, including DHA Director Place, center, cut a birthday cake with a sword to celebrate DHA's ninth birthday. Oct. 1, 2022.

Defense Health Agency celebrates its 9th year; continues to grow military medical mission.

Recommended Content:

Defense Health Agency | Military Health System Transformation | Public Health

CHCS Hospital Information System Ends its Life at Madigan

Article Around MHS
10/5/2022
Col. (Dr.) Jonathan Craig Taylor speaking at podium

Madigan Army Medical Center turned off its legacy computer system Composite Health Care System (CHCS) at a decommissioning ceremony on September 29, on Joint Base Lewis-McChord, Wash.

Recommended Content:

Health Care Technology | MHS GENESIS: The Electronic Health Record

DHA Region Indo-Pacific Standardizes Medical Readiness and Health Care

Article
9/30/2022
A man speaks into a microphone on a podium

DHA establishes DHA Region Indo-Pacific on Sept. 27.

Recommended Content:

Military Health System Transformation | Defense Health Agency Region Indo-Pacific

Technology and Medicine: The Digital Age of Health Care

Article
8/26/2022
Photo of an afternoon panel of four people

Technology is transforming health care and incorporating new elements for providers in their practices.

Recommended Content:

Military Health System Transformation | MHS GENESIS: The Electronic Health Record | Health Care Technology | Defense Health Information Technology Symposium

Department of Defense Streamlining Health Tech for Beneficiaries

Article
8/23/2022
People in an exhibit hall.

Advances in technology has vastly improved the accessibility to beneficiaries’ electronic health records.

Recommended Content:

Health Care Technology | Defense Health Information Technology Symposium

Joint Medical Asset Repository (JMAR)

Fact Sheet
8/12/2022

JMAR provides 24/7 access to medical asset information for users, on any computer

Recommended Content:

Medical Logistics | Health Care Technology | Solution Delivery Division

Theater Enterprise-Wide Logistics Systems (TEWLS)

Fact Sheet
8/12/2022

TEWLS consolidates numerous military logistics functions into a single application and database.

Recommended Content:

Health Care Technology | Solution Delivery Division
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 20
Refine your search
Last Updated: January 31, 2023
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on Twitter Follow us on YouTube Sign up on GovDelivery