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Military Health System

Pharmacy Beneficiary Knowledge Gap Campaign

In collaboration with the Pharmacy Operations Division and TRICARE pharmacy contractor Express Scripts, we're providing a series of mini-campaigns to fill key beneficiary knowledge gaps identified in regards to the TRICARE pharmacy benefit. Beneficiary knowledge gaps are identified based on trends in beneficiary inquiries using TRICARE Customer Service Assistant Reporting Tool (ART) reports, in conjunction with website analytics reports evaluating visitor use of pharmacy-related search terms.

Topics Covered in the Campaign

Expand the topics below for an overview and link to the toolkit resources for each topic:

TRICARE Formulary Search Tool

TRICARE Pharmacy Home Delivery

Filing a Pharmacy Claim

ScriptCenter

Other Topics Coming Soon

Check back for updates to this toolkit. Other topics coming soon include:

  • Pre-Authorization (also known as Prior Authorization) and Medical Necessity
  • Using Your Pharmacy Benefit with Other Health Insurance
  • TRICARE Pharmacy Home Delivery
  • Filing a Pharmacy Claim

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U.S. Army Medical Materiel Development Activity Pharmacist Excels as Warfighter, Brain Health Product Manager, Mom, and Leader

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U.S. Army Maj. Dana Bal tests a brain hemorrhage detection device during familiarization training at the headquarters of the U.S. Army Medical Materiel Development Activity, Fort Detrick, Maryland. (Photo by T. T. Parish, U.S. Army Medical Material Development Activity)

Find out why this parent, wife, and military leader credits 'Army Values' for her success in all three of those roles.

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ScriptCenter

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A secure, convenient and private way to pick up your refills

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ScriptCenter Flyer

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A secure, convenient and private way to pick up your refills

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TRICARE Home Delivery

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6/27/2022
If you’re a TRICARE Pharmacy beneficiary, you have the option to get a 90-day supply of your prescription delivered to you. Visit www.militaryrx.express-scripts.com/home-delivery to get more details on TRICARE Pharmacy Home Delivery service.

If you’re a TRICARE Pharmacy beneficiary, you have the option to get a 90-day supply of your prescription delivered to you. Visit www.militaryrx.express-scripts.com/home-delivery to get more details on TRICARE Pharmacy Home Delivery service.

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Filing a Pharmacy Claim

Video
6/27/2022
Depending on where you pick up your prescription, you may need to file a claim to get reimbursed. Visit www.tricare.mil/PharmacyClaims to find the claims submission form and where you need to submit it.

Depending on where you pick up your prescription, you may need to file a claim to get reimbursed. Visit www.tricare.mil/PharmacyClaims to find the claims submission form and where you need to submit it.

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Pharmacy Beneficiary Knowledge Gap Talking Points

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A PDF of talking points with the background and key messages on the TRICARE Formulary Search Tool. Link available leading to www.esrx.com/tform.

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Formulary Search Tool Screensaver/Social Media Graphic

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4/27/2022

A screensaver that shows that the formulary search tool can help beneficiaries find prescription-related information. Includes a blue list centered on the graphic, a link to esrx.com/tform, and the TRICARE logo on the bottom right.

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Pharmacy Beneficiary Knowledge Gap Campaign

Formulary Search Tool Bag Insert

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4/27/2022

A pharmacy bag insert that shows that the formulary search tool can help beneficiaries find prescription-related information. Includes a blue list centered on the graphic, a link to esrx.com/tform, and the TRICARE logo on the bottom right.

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Pharmacy Bag Insert: TRICARE Formulary Search Tool

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4/25/2022

This pharmacy bag insert shows that the formulary search tool can help beneficiaries find prescription-related information. Print, cut and stuff into your pharmacy bags when filling prescriptions.

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TRICARE Formulary Search Tool

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4/20/2022
TRICARE Formulary Search Tool

Managing your prescriptions can be tricky, but the TRICARE Formulary Search Tool can help! Learn how much you’ll pay, where you can get your prescriptions filled, and so much more. Click here after watching the video to check it out yourself: http://www.esrx.com/tform

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Last Updated: January 27, 2023
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