Contact Us
3001 Green Bay Rd
North Chicago, IL 60064
Get Directions
Captain James A. Lovell Federal Health Care Center website
1-847-688-1900
Message Center Line (DoD, FP, IM and Peds)
Monday - Friday: 7 a.m. - 4 p.m.
1-224-610-7776
TRICARE Service Center CLOSED
Please call 1-877-TRICARE or visit www.TRICARE.mil.
Appointment Center
Monday - Friday: 7 a.m. - 4:30 p.m.
1-800-941-4501
Family Practice, Internal Medicine, and Pediatrics:
Monday, Tuesday, Wednesday and Friday: 7 a.m. - 4 p.m.
Thursday 7 a.m. – 12 p.m.
Saturday: 8 a.m. – 12 p.m.
The Captain James A. Lovell Federal Health Care Center (FHCC) is a first-of-its-kind partnership between the U. S. Department of Veterans Affairs and the Department of Defense (DoD), integrating all medical care into a fully-integrated federal health care facility with a single combined VA and Navy mission.
We are committed to operational readiness, outstanding customer service, and always delivering world-class health care.
- You can see for yourself how well we are doing.
- Click on one of the links to learn how we measure our performance.
Disclaimer:
- One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.
- If there is no data included with the description of the measures below, it may be because your facility doesn't offer that particular service or treatment.
- Some data is reported every month or quarter and some is reported once a year. Occasionally, a measure is no longer used. But we continue to provide the data from past years as a reference.
- The dates we report data may vary by measure. Measuring quality, safety, access and patient experience requires time to ensure data is valid and accurate.
- We report the same Healthcare Effectiveness Data and Information Set (HEDIS) used by many civilian health care practices to monitor quality of care provided in the MHS. Before posting HEDIS data, a National Committee for Quality Assurance (NCQA) certified auditor reviews and approves the measure process and data.
- We report some of the measures in Calendar Year (CY) and some measures in Fiscal Year (FY). Calendar years begin on January 1st. Fiscal years begin on October 1st.
- If you have questions, please contact the Patient Administration office at your military medical treatment facility or a beneficiary counseling and assistance coordinator
Download Spreadsheet of Metrics
Download Archived Measure Metrics
New MTF Search