The Army, Navy, Air Force, and Defense Health Agency establish and operate UBO offices at Defense Health Program fixed military treatment facilities throughout the world that administer Third Party Collections, Medical Services Account, and Medical Affirmative Claim Programs:

• MSA activities involve the first-payer billing of individuals and other Government Agencies for services rendered in MTFs to include, but not limited to, the U.S. Coast Guard, the National Oceanic and Atmospheric Administration, and the U.S. Public Health Service. 
• TPC activities involve billing third-party payers on behalf of non-active duty family members and dependents for treatment provided in MTFs. 
• MAC activities involve billing all areas of liability insurance, such as automobile, products, premises and general casualty, homeowner's and renter's insurance, medical malpractice (by civilian providers), and workers' compensation (other than Federal employees).

These efforts are coordinated by the Chartered UBO Advisory Working Group, composed of the DHA, Army, Navy, and Air Force Program Managers who meet quarterly to review and recommend effective processes to identify, review, validate, and prioritize functional changes and business process improvements to support MTF revenue cycle management activities.

UBO offices focus on ensuring that billable services are identified; payer information is available; accurate and complete claims are generated; and appropriate collections are received. Together, the three cost recovery programs provide the business processes for cost recovery including collections control, accounts receivable, and deposits.

The UBO Mission

Our mission is to optimize allowable health care cost recovery within compliance guidelines in support of the operational and readiness mission of the MHS.

The UBO supports the TRICARE managed care programs by providing tools and policies to enhance and improve the effectiveness of the financial and collection operations. Additionally, the UBO supports managing and expediting collections from patients and third party insurers; supports consistent and uniform reporting of expense, manpower and workload data, and enhancing third party reimbursements.

Latest News:

• The next DHA UBO webinar will be held on March 29 and 31 and will cover Requesting Health Plans Across Systems. Please visit the "Upcoming Webinars" page for specific times and instructions for accessing the webinar.
• New CY21 Outpatient and Cosmetic Surgery Rates became effective July 1, 2021.  Download current files from the “MHS UBO Rates” landing page on health.mil or Launchpad. If you have any questions, please contact the DHA UBO Help Desk. 
• The CY21 VA-DOD Inpatient and Outpatient Calculators, have been approved and are available for use on Inside DHA. If you have any questions, please contact the DHA UBO Help Desk. 
• The December 2021 Pharmacy Rate File and Pharmacy Pricing Estimator, effective Dec. 6, 2021, have been approved and are available for use. If you have any questions, please contact the DHA UBO Help Desk.
• New FY21 Inpatient ASA Billing Rates became effective October 1, 2020.  Download the signed memorandum from the “MHS UBO Rates” landing page on health.mil or Inside DHA. If you have any questions, please contact the 
• The current DD 2569 form has been submitted for renewal. The form remains in the re-licensing process and the current form, although showing a 8/31/2019 expiration date, is still approved and remains in compliance for use.

Visit Inside DHA and go to the UBO page for more information. CAC Authentication is required.