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A patient walks down A-wing to TRICARE Operations and Patient Administration on the third floor of Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, March 25, 2021. TOPA creates, maintains and quality checks all written medical records, and handles medical examination boards. (U.S. Air Force photo by Airman 1st Class Melody Bordeaux)
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Policy
Apr 28, 2017

Federal Regulation: Army MEDCOM Regulation 40-41: Medical Service – The Patient Safety Program

This regulation outlines the activities of the Army Medical Department (AMEDD) Patient Safety Program (PSP) to identify and centrally report actual and potential events in medical/dental systems and processes and to improve patient safety and healthcare quality throughout the AMEDD.

  • Identification #: N/A
  • Type: Federal Regulation
Policy
Jun 14, 2016

Memorandum: #Ser ED/ AT0333985, Good Catch Recognition Award Process

.PDF | 213.22 KB

This memorandum describes the annual Navy Medicine "Surgeon General Good Catch Annual Recognition Award". A "Good Catch" signifies a near miss, unsafe condition, or error(s) (environmental, IT, process, system design) that was identified early to prevent and/or minimize preventable harm to patients.

  • Identification #: Ser ED/ AT0333985
  • Type: Memorandum
Policy
Aug 17, 2015

Directive: #DoD Directive 6010.04, DoD Directive 6010.04: Healthcare for Uniformed Services Members and Beneficiaries

This directive reissues DoD Directive (DoDD) 6010.04 (Reference (a)) to update established policy and assigned responsibilities for administering Title 10, United States Code (Reference (b)). It serves as the joint document for administration of healthcare benefits required pursuant to Reference (b), and is issued by the Departments of Defense, ...

  • Identification #: DoD Directive 6010.04
  • Type: Directive
Policy
Apr 27, 2015

Memorandum: First Call Resolution and Expeditious Reply to Patient Policy

.PDF | 123.07 KB

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

  • Identification #: N/A
  • Type: Memorandum
Policy
Apr 2, 2015

Memorandum: #OTSG/MEDCOM Policy Memo 15-019, First call Resolution and Do Not Call Back Policy

.PDF | 125.00 KB

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

  • Identification #: OTSG/MEDCOM Policy Memo 15-019
  • Type: Memorandum
Policy
Mar 17, 2015

Instruction: Air Force Instruction 44-102: Medical Care Management

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ...

  • Identification #: N/A
  • Type: Instruction
Policy
Jan 21, 2015

Guideline: MEDCOM Regulation 40-49: Medical Services Surgical Counts

This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed.

  • Identification #: N/A
  • Type: Guideline
Last Updated: February 08, 2024
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