Skip main navigation

Military Health System

Hurricane Milton & Hurricane Helene

Emergency procedures are in place in multiple states due to Hurricane Milton & Hurricane Helene. >>Learn More

Full Military Pharmacy Operations Restored After Change Healthcare Cyberattack

Image of Full Military Pharmacy Operations Restored After Change Healthcare Cyberattack. FALLS CHURCH, Virginia —The Defense Health Agency announced military pharmacies have returned to normal operations after a cyberattack on the nation’s largest commercial prescription processor, Change Healthcare.

FALLS CHURCH, Virginia —The Defense Health Agency announced military pharmacies have returned to normal operations after a cyberattack on the nation’s largest commercial prescription processor, Change Healthcare.

On Feb. 21, Change Healthcare disconnected its systems due to a breach in their network. This action temporarily prevented affected military pharmacies and some retail pharmacies nationally from processing claims and filling prescriptions.

Military pharmacies quickly adapted by using offline processes. This included internal downtime operations procedures and manual checks to ensure prescriptions were filled safely.

“Our priority was to ensure that beneficiaries could access medications during this time. We’re proud of our team’s hard work to fill prescriptions. And we’re happy to resume routine operations now,” said Edward Norton Jr., Pharmacy Operations Division chief at the Defense Health Agency.

Beneficiaries who used a TRICARE network pharmacy and paid out of pocket for prescriptions may be able to file a claim for reimbursement. Beneficiaries can learn more about pharmacy claims on TRICARE.mil, or by contacting Express Scripts.

Media with additional questions should contact DHA Media Relations at dha.ncr.comm.cal.dha-media@health.mil.

###

 

Defense Health Agency

The Defense Health Agency provides health services to approximately 9.5 million beneficiaries, including uniformed service members, military retirees, and their families. The DHA operates one of the nation’s largest health plans, the TRICARE Health Plan, and manages a global network of more than 700 military hospitals, clinics, and dental facilities.

Sign up for Military Health System e-mail updates at www.health.mil/subscriptionsGoes to GovDelivery

Join the Defense Health Agency online community:

You also may be interested in...

Video
Sep 26, 2023

TRICARE Pharmacy Options Non-Network Pharmacies

TRICARE Pharmacy Options Non-Network Pharmacies

At non-network pharmacies, you'll have to pay full price for your prescription drugs and file a claim for reimbursement. Reimbursements are subject to deductible or out-of-network cost-shares, and copayments. Learn more at www.tricare.mil/NonNetworkPharmacy. Not sure which pharmacy option is best for you? Visit www.tricare.mil/FillPrescriptions to ...

Skip subpage navigation
Refine your search
Last Updated: April 26, 2024
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on X Follow us on YouTube Sign up on GovDelivery