Back to Top Skip to main content

MHS Quality, Patient Safety, and Access Information (for Patients)

We are committed to making it easy for you to find information on how the Military Health System (MHS) is performing. Here, you'll find data showing how our facilities score on industry standard measures for patient safety, health care outcomes, quality of care, and patient satisfaction and access to care. Search for your military treatment facility below to see how we're doing and how we measure our performance.

Locate or Compare MHS Facilities

Locate or Compare MHS Facilities: Enter a ZIP code and distance or search by facility name.

and

or

Expand Search Using Filters

Want to see information about civilian and MTF providers?

Several national websites, operated separately from the MHS, have information about the quality of care in hospitals across the U.S. You can use Hospital Compare, Quality Check, or Leapfrog to find hospitals and compare the quality of their care. 

Go to Hospital Compare

Quality Check

Leapfrog

We Want Your Feedback

Part of our transparency efforts include getting feedback from the community we serve. This will require input from the individuals most interested in this data – our beneficiaries and military communities. If you have ideas, suggestions, or other feedback on the information we are presenting, please send us an email and let us know what information you would like to see presented and how we can make it easier to digest and use. 

We are looking for feedback on the way we present quality data on this website only. If you have feedback about your specific military hospital or clinic, contact the facility directly.

Send Us Your Feedback

You also may be interested in...

Access to Acute and Primary Care Appointments

Report
5/9/2017

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an acute appointment is within 24 hours (1 day) and a routine appointment within 7 days. If the military hospital or clinic cannot meet these standards with a patient's primary care manager, the facility will schedule an appointment with another provider.access to care standards. If the military hospital or clinic can't get you an appointment with your Primary Care Manager within the standards, they will get you an appointment with another provider. We monitor this metric on a monthly basis and make more appointments available when the measure shows we need to. This measure looks at acute and routine primary care appointments.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Satisfaction Survey Results for Seeing a Provider When Needed

Report
5/9/2017

Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request. We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and study trends by each hospital or clinic, by markets, by regions, by Service, and for the entire system. This helps us see where and how we can do better.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Complications Related to Surgery

Report
3/1/2017

Surgical illness or injury measures look at a number of different complications that can result from surgery, like infections, operations on the wrong area, or a return to the operating room to correct a complication. We measure these complications to get an all-cause morbidity rate. This rate shows the likelihood a surgery will have some sort of complication. This report is called the all case morbidity report.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Complications Related to Surgery PDF Version

Report
3/1/2017

Surgical illness or injury measures look at a number of different complications that can result from surgery, like infections, operations on the wrong area, or a return to the operating room to correct a complication. We measure these complications to get an all-cause morbidity rate. This rate shows the likelihood a surgery will have some sort of complication. This report is called the all case morbidity report.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

HEDIS Quality of Care Measures PDF Version

Report
2/6/2017

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 %of America's health plans to measure performance on important dimensions of care and service. There are many HEDIS scores covering a variety of quality indicators. The Military Health System uses a set group of of these indicators to measure performance. This report shows the most common HEDIS scores and includes: well-child visits, breast cancer screening, cervical cancer screening, colorectal cancer screening, lower back pain, upper respiratory infection, phayrngitis pain, testing for diabetes, and follow-up after hospitalization for mental health. HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Access to Acute and Primary Care Appointments PDF Version

Report
2/6/2017

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an acute appointment is within 24 hours (1 day) and a routine appointment within 7 days. If the military hospital or clinic cannot meet these standards with a patient's primary care manager, the facility will schedule an appointment with another provider.access to care standards. If the military hospital or clinic can't get you an appointment with your Primary Care Manager within the standards, they will get you an appointment with another provider. We monitor this metric on a monthly basis and make more appointments available when the measure shows we need to. This measure looks at acute and routine primary care appointments.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Satisfaction Survey Results for Seeing a Provider When Needed

Report
2/6/2017

Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request. We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and study trends by each hospital or clinic, by markets, by regions, by Service, and for the entire system. This helps us see where and how we can do better.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Number of Deliveries in Military Hospitals PDF Version

Report
2/6/2017

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military hospitals both by cesarean or normal delivery.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Number of Deliveries in Military Hospitals

Report
2/6/2017

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military hospitals both by cesarean or normal delivery.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Primary Care Manager Continuity PDF Version

Report
2/6/2017

When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track this measure to find out how often you are seen by the same medical team. We use our electronic health record to monitor which provider you see. We understand that there may be times when you want to be seen quickly – and don’t need to see your primary care manager. But we want to ensure you are seen by your primary medical team when you want.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Primary Care Manager Continuity

Report
2/6/2017

When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track this measure to find out how often you are seen by the same medical team. We use our electronic health record to monitor which provider you see. We understand that there may be times when you want to be seen quickly – and don’t need to see your primary care manager. But we want to ensure you are seen by your primary medical team when you want.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

Access to Acute and Primary Care Appointments

Report
2/6/2017

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an acute appointment is within 24 hours (1 day) and a routine appointment within 7 days. If the military hospital or clinic cannot meet these standards with a patient's primary care manager, the facility will schedule an appointment with another provider.access to care standards. If the military hospital or clinic can't get you an appointment with your Primary Care Manager within the standards, they will get you an appointment with another provider. We monitor this metric on a monthly basis and make more appointments available when the measure shows we need to. This measure looks at acute and routine primary care appointments.

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

HEDIS Quality of Care Measures

Report
2/6/2017

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 %of America's health plans to measure performance on important dimensions of care and service. There are many HEDIS scores covering a variety of quality indicators. The Military Health System uses a set group of of these indicators to measure performance. This report shows the most common HEDIS scores and includes: well-child visits, breast cancer screening, cervical cancer screening, colorectal cancer screening, lower back pain, upper respiratory infection, phayrngitis pain, testing for diabetes, and follow-up after hospitalization for mental health. HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)

DHA PI Number 6025.01: Implementing the American College of Surgeons (ACS) National Surgical Quality Improvement Program (NSQIP) across the Military Health System (MHS)

Policy

This Defense Health Agency-Procedural Instruction (DHA-PI) assigns responsibilities and establishes uniform guidelines, standards, and procedures for all DoD Medical Treatment Facilities (MTFs) providing healthcare services in the direct care system to implement the surgical quality and reporting guidelines developed by ACS NSQIP, as well as DoD procedural requirements.

HEDIS Quality of Care Measures

Report
10/7/2016

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 %of America's health plans to measure performance on important dimensions of care and service. There are many HEDIS scores covering a variety of quality indicators. The Military Health System uses a set group of of these indicators to measure performance. This report shows the most common HEDIS scores and includes: well-child visits, breast cancer screening, cervical cancer screening, colorectal cancer screening, lower back pain, upper respiratory infection, phayrngitis pain, testing for diabetes, and follow-up after hospitalization for mental health. HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

Recommended Content:

MHS Quality, Patient Safety, and Access Information (for Patients) | MHS Quality, Patient Safety, and Access Information (for Patients)
<< < 1 2 3 4 5  ... > >> 
Showing results 16 - 30 Page 2 of 7

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.