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A patient walks down A-wing to TRICARE Operations and Patient Administration on the third floor of Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, March 25, 2021. TOPA creates, maintains and quality checks all written medical records, and handles medical examination boards. (U.S. Air Force photo by Airman 1st Class Melody Bordeaux)

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Policy
Aug 26, 2015

National Surgical Quality Improvement Program

.PDF | 270.02 KB

This memorandum describes the American College of Surgeons (ACS) National Surgical Quality Improvements Program (NSQIP) - a risk adjusted, outcomes-based program which measures and assists in improving the quality of surgical care.

  • Identification #: N/A
  • Type: Memorandums
Policy
Aug 17, 2015

Healthcare for Uniformed Services Members and Beneficiaries

This directive reissues DoD Directive (DoDD) 6010.04 (Reference (a)) to update established policy and assigned responsibilities for administering Title 10, United States Code (Reference (b)). It serves as the joint document for administration of healthcare benefits required pursuant to Reference (b), and is issued by the Departments of Defense, ...

  • Identification #: DoD Directive 6010.04
  • Type: Directives
Policy
Jun 5, 2015

First Call Resolution and Do Not Call Back Policy

.PDF | 312.78 KB

This policy requires first call resolution for all patients requesting appointments at all Air Force medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

  • Identification #: N/A
  • Type: Memorandums
Policy
Apr 27, 2015

First Call Resolution and Expeditious Reply to Patient Policy

.PDF | 123.07 KB

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

  • Identification #: N/A
  • Type: Memorandums
Policy
Apr 2, 2015

First call Resolution and Do Not Call Back Policy

.PDF | 125.00 KB

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

  • Identification #: OTSG/MEDCOM Policy Memo 15-019
  • Type: Memorandums
Last Updated: July 12, 2023
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