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A patient walks down A-wing to TRICARE Operations and Patient Administration on the third floor of Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, March 25, 2021. TOPA creates, maintains and quality checks all written medical records, and handles medical examination boards. (U.S. Air Force photo by Airman 1st Class Melody Bordeaux)
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Policy
Apr 27, 2015

Memorandum: First Call Resolution and Expeditious Reply to Patient Policy

.PDF | 123.07 KB

This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment.

  • Identification #: N/A
  • Type: Memorandum
Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy
Apr 2, 2015

Memorandum: #OTSG/MEDCOM Policy Memo 15-019, First call Resolution and Do Not Call Back Policy

.PDF | 125.00 KB

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

  • Identification #: OTSG/MEDCOM Policy Memo 15-019
  • Type: Memorandum
Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy
Mar 17, 2015

Instruction: #44-102, Medical Care Management

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ...

  • Identification #: 44-102
  • Type: Instruction
Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations
Report
Feb 28, 2015

Evaluation of the TRICARE Program Fiscal Year 2015 Report to Congress

.PDF | 1.77 MB

The Evaluation of the TRICARE Program: Access, Cost, and Quality, Fiscal Year 2015 Report to Congress is provided by the TRICARE Management Activity (TMA)/Office of the Chief Financial Officer (OCFO)—Defense Health Cost Assessment and Program Evaluation (DHCAPE), in the Office of the Assistant Secretary of Defense (Health Affairs) (OASD/HA).This ...

Recommended Content Health Care Administration & Operations Annual Evaluation of the TRICARE Program
Policy
Jan 21, 2015

Federal Regulation: #MEDCOM Regulation 40-49, Medical Services Surgical Counts

This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed.

  • Identification #: MEDCOM Regulation 40-49
  • Type: Federal Regulation
Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations
Policy
Oct 23, 2014

Memorandum: #Army OTSG/MEDCOM Policy Memo 14-085, Prevention of Catheter Associated Urinary Tract Infections

This policy memo provides standardized definitions, standardized guidelines for insertion and maintenance of urinary catheters, and standardized processes for data collection and reporting of CAUTIs.

  • Identification #: Army OTSG/MEDCOM Policy Memo 14-085
  • Type: Memorandum
Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy
Oct 17, 2014

Memorandum: #Army OTSG/MEDCOM Policy Memo 14-083, Prevention of Ventilator-Associated Pneumonia

This policy memorandum directs Commanders to incorporate health care delivered to patients placed on ventilators at the patient's bedside whose measures that have been shown to prevent or reduce VAP as described in the current scientific literature.

  • Identification #: Army OTSG/MEDCOM Policy Memo 14-083
  • Type: Memorandum
Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Last Updated: February 08, 2024
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