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A patient walks down A-wing to TRICARE Operations and Patient Administration on the third floor of Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, March 25, 2021. TOPA creates, maintains and quality checks all written medical records, and handles medical examination boards. (U.S. Air Force photo by Airman 1st Class Melody Bordeaux)

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Policy
Apr 2, 2015

First call Resolution and Do Not Call Back Policy

.PDF | 125.00 KB

This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ...

  • Identification #: OTSG/MEDCOM Policy Memo 15-019
  • Type: Memorandums
Policy
Mar 17, 2015

Air Force Instruction 44-102: Medical Care Management

This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ...

  • Identification #: N/A
  • Type: Instructions
Report
Feb 28, 2015

Evaluation of the TRICARE Program Fiscal Year 2015 Report to Congress

.PDF | 1.77 MB

The Evaluation of the TRICARE Program: Access, Cost, and Quality, Fiscal Year 2015 Report to Congress is provided by the TRICARE Management Activity (TMA)/Office of the Chief Financial Officer (OCFO)—Defense Health Cost Assessment and Program Evaluation (DHCAPE), in the Office of the Assistant Secretary of Defense (Health Affairs) (OASD/HA).This ...

Policy
Jan 21, 2015

MEDCOM Regulation 40-49: Medical Services Surgical Counts

This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed.

  • Identification #: N/A
  • Type: Guidelines
Policy
Oct 30, 2014

Air Force Instruction 44-176: Access to Care Continuum

This publication implements AFPD 44-1, Medical Operations. It provides guidance and procedures for Access to Care (ATC) operations within the Air Force Medical Service (AFMS). It establishes the roles, responsibilities, definitions and requirements for implementing, sustaining and managing ATC for AFMS Medical Treatment Facilities (MTFs).

  • Identification #: N/A
  • Type: Instructions
Policy
Oct 17, 2014

Army OTSG/MEDCOM Policy Memo 14-083: Prevention of Ventilator-Associated Pneumonia (VAP)

This policy memorandum directs Commanders to incorporate health care delivered to patients placed on ventilators at the patient's bedside whose measures that have been shown to prevent or reduce VAP as described in the current scientific literature.

  • Identification #: N/A
  • Type: Memorandums
Policy
Jun 16, 2014

Army MEDCOM Regulation 40-57: Trial of Labor for Patients Attempting Vaginal Birth After Previous Cesarean Delivery

This regulation provides standardized guidance to promote maximum effectiveness and safety to the maternal-fetal unit during trial of labor (TOL) for vaginal birth after cesarean (VBAC) section delivery and to provide an optimal environment and psychosocial support to the patient.

  • Identification #: N/A
  • Type: Directives
Last Updated: October 05, 2023
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