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Quality, Patient Safety & Access Information (for Patients)

See How We're Doing ... and Compare!

We're committed to making it easy for you to find information on how the Military Health System is performing. Here, you'll find data showing how our facilities score on industry standard measures for patient safety, health care outcomes, quality of care, and patient satisfaction and access to care. Search for your military hospital or clinic below to see how we're doing and how we measure our performance.

Want to see information about civilian and military providers?

Several national websites, operated separately from the MHS, have information about the quality of care in hospitals across the U.S. You can use Hospital Compare, Quality Check, or Leapfrog to find hospitals and compare the quality of their care. 

Care Compare Quality Check Leapfrog

Locate or Compare MHS Facilities

Locate or Compare MHS Facilities: Enter a ZIP code and distance or search by facility name.

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We Want Your Feedback

Part of our transparency efforts include getting feedback from the community we serve. This will require input from the individuals most interested in this data – our beneficiaries and military communities. If you have ideas, suggestions, or other feedback on the information we are presenting, please send us an email and let us know what information you would like to see presented and how we can make it easier to digest and use. 

We are looking for feedback on the way we present quality data on this website only. If you have feedback about your specific military hospital or clinic, contact the facility directly.

Send Us Your Feedback

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Report
Oct 7, 2016

Catheter Infections in Military Hospitals

.PDF | 88.14 KB

A catheter is a drainage tube that is inserted by a doctor into a patient’s urinary bladder through the urethra and is left in place to collect urine while a patient is immobile or incontinent. When not put in correctly or kept clean, or if left in place for long periods of time, catheters can become an easy way for germs to enter the body and cause ...

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Oct 7, 2016

Complications Related to Surgery

.XLSX | 14.34 KB

Surgical illness or injury measures look at a number of different complications that can result from surgery, like infections, operations on the wrong area, or a return to the operating room to correct a complication. We measure these complications to get an all-cause morbidity rate. This rate shows the likelihood a surgery will have some sort of ...

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Oct 7, 2016

Complications Related to Surgery PDF Version

.PDF | 69.86 KB

Surgical illness or injury measures look at a number of different complications that can result from surgery, like infections, operations on the wrong area, or a return to the operating room to correct a complication. We measure these complications to get an all-cause morbidity rate. This rate shows the likelihood a surgery will have some sort of ...

Report
Oct 7, 2016

Satisfaction Survey Results - Do Patients Recommend This Hospital

.PDF | 477.78 KB

We value your opinion on your hospital stay. We want to see how we’re doing over time, and how we compare to civilian hospitals. We send out the same survey to all of our patients, whether you receive care from a military provider or a civilian provider in the network. This measure shows the results to the question: Would you recommend this hospital ...

Report
Oct 7, 2016

Satisfaction Survey Results for Seeing a Provider When Needed

.PDF | 872.42 KB

Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request. We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and ...

Report
Oct 7, 2016

Number of Deliveries in Military Hospitals

.XLSX | 16.80 KB

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military ...

Report
Oct 7, 2016

Number of Deliveries in Military Hospitals PDF Version

.PDF | 143.78 KB

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military ...

Report
Oct 7, 2016

Access to Acute and Primary Care Appointments

.XLSX | 695.96 KB

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an ...

Report
Oct 7, 2016

Access to Acute and Primary Care Appointments PDF Version

.PDF | 255.22 KB

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an ...

Report
Oct 7, 2016

ORYX Accreditation Measures

.XLSX | 26.09 KB

You expect your hospital or clinic to meet quality and safety requirements. One way our military hospitals and clinics ensure they meet those requirements is by becoming accredited. Most military hospitals and clinics use Joint Commission for accreditation (and all will over the next few years). The Joint Commission uses the trademarked ORYX measures ...

Report
Oct 7, 2016

ORYX Accreditation Measures PDF Version

.PDF | 140.87 KB

You expect your hospital or clinic to meet quality and safety requirements. One way our military hospitals and clinics ensure they meet those requirements is by becoming accredited. Most military hospitals and clinics use Joint Commission for accreditation (and all will over the next few years). The Joint Commission uses the trademarked ORYX measures ...

Report
Oct 7, 2016

Primary Care Manager Continuity

.XLSX | 739.50 KB

When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track ...

Report
Oct 7, 2016

Primary Care Manager Continuity PDF Version

.PDF | 454.28 KB

When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track ...

Report
Jun 23, 2016

Elective Deliveries Less than 39 Weeks

.XLSX | 14.82 KB

A normal pregnancy is 40 weeks (9 lunar months). Research has shown that babies who are 'full term' 39-41 weeks of pregnancy are less likely to have complications and require Neonatal Intensive Care support. This is a measure that tracks for the MHS and across the nation, the number of babies delivered by 'choice' (elective) who are younger (less) ...

Report
Jun 23, 2016

Elective Deliveries Less than 39 Weeks PDF Version

.PDF | 150.74 KB

A normal pregnancy is 40 weeks (9 lunar months). Research has shown that babies who are 'full term' 39-41 weeks of pregnancy are less likely to have complications and require Neonatal Intensive Care support. This is a measure that tracks for the MHS and across the nation, the number of babies delivered by 'choice' (elective) who are younger (less) ...

Last Updated: January 26, 2024
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